About Us
We believe medical education is powerfully delivered through data-driven simulation. Since 2007, we have developed the leading solutions for training outside the operating room because we believe healthcare professionals should never have to perform a procedure for the first time on a patient.
VisionVirtaMed's vision is to improve the quality of medical care with state-of-the-art, virtual reality-based medical training and education.
MissionOur mission is to alter the way medical skills are taught.
We believe in customer orientation, agility, diversity, and passion. We take joy in creating the best possible surgical training tools, and we are proud to be making the world a better place. This is what makes up our company culture.
Read about our culture
Your Work
The Commercial Field Support Representative plays a critical hybrid role in supporting VirtaMed’s commercial success by providing operational, strategic, and technical assistance across field sales, customer service, CRM systems, and event logistics. This role ensures seamless cross-functional coordination and supports both tactical
execution and high-level strategic initiatives.
The ideal candidate is a motivated junior professional with strong organizational, technical, and interpersonal skills - eager to travel, support customer-facing events, and contribute to process improvement across the commercial function.
Sales Operations & CRM Support- Enter and maintain customer data.
- Maintain compliance with SOPs and ensure contract logging and data hygiene in the CRM. Administer HubSpot CRM, ensuring accurate data, managing sequences, and generating dashboards/KPIs.
- Route incoming leads and ensures appropriate follow-up.
Field & Event Support- Coordinate logistics and provide on-site support for conferences, workshops, CME events, and customer trials.
- Manage booth set-up (furnishing, power), branding, and shipping via FedEx, RMK Trucking, and international carriers.
- Serve as the operations liaison for field reps—supporting equipment transport, setup, troubleshooting, and teardown.
- Track and manage all assets using Cheqroom, GPS, or Apple AirTags.
- Develop scalable solutions for asset tracking and logistics optimization.
Technical Support & Equipment Service- Partner with Technical Support and R&D to escalate advanced technical issues.
- Maintain service logs, repair records, and fleet status for demos and customer- owned units.
- Conduct remote support or site visits for equipment service and customer assistance.
Strategic Commercial Support- Support sales leaders with market research, territory analysis, customer segmentation, and society/event alignment.
- Help analyze and optimize sales workflows and propose scalable process enhancements.
- Collaborate cross-functionally with Marketing, Finance, and Product on go-to- market initiatives.
- Evaluate tools and technologies to improve commercial systems and reporting infrastructure.
- Assist with GM or leadership-driven special projects by providing roadmaps, progress tracking, and insights.
End statement
Today, there are over 90 VirtaMedians worldwide, with innovation headquartered in Zurich, Switzerland, and a global network of expert partners. VirtaMed’s simulation and advanced data analytics are embedded into medical education in collaboration with hospitals, medical societies, and medical device companies.
We are looking forward to your application! Please upload your CV, motivation letter, and your top-5 list of why you would like to work with us. For some recommendations from your possible future colleagues, check out the video and statements on the website
www.virtamed.com at About us → Company culture.
